Shipping & Returns

Get FREE Standard USPS Shipping on all merchandise orders $50 and over (excluding taxes). Standard shipping rates are seen below:

Order Total USPS Priority UPS Ground UPS 2nd Day UPS Next Day AK, HI UPS 2 Day Air
Up to $50 $5 $6 $16 $26 $20
$50 – $100 FREE $8 $18 $27 $20
Over $100 FREE $10 $12 $20 $20
Processing Time 2 – 3           business days 2 – 3           business days 2 – 3           business days 2 – 3           business days 2 – 3                   business days
Carrier Delivery Time 3 – 5   business days (Including Saturday) East Coast: 1-4 business days / West Coast 4-7 business days 2 business days 1 business day 5 business days
Total Delivery Time* Up to 6-8 business days Up to 10 business days Up to 5           business days Up to 3 business days Up to 8     business days

*Delivery time includes 2-3 days order processing time. Note: UPS does not guarantee delivery time on ground shipments, therefore we cannot guarantee your parcel with arrive as stated.

Order Processing & Delivery

We accept orders at any time, 24 hours a day and 7 days a week. Orders take approximately 2 to 3 days to process, plus shipping time. We only process orders Monday – Friday. Orders placed after 12pm (PST) on Friday or All orders placed on Saturday or Sunday will begin processing the following business day. We will notify you if an item is out of stock. We cannot ship UPS for Saturday delivery. Expedited (Rush) Shipping: If you place an order at 3pm PST on Wednesday and select UPS Next Day, it will be shipped on Thursday and should arrive Friday. Please note that on U.S. holidays, regular order processing may be slightly delayed. Also, some U.S. carriers may not ship or deliver on certain holidays.

UPS Delivery Map

UPS is Jazmine Beauty’s preferred carrier, and we recommend that our customers choose UPS when shopping with us. UPS offers more detailed tracking information for your order.

See the map below for the number of business days in transit for UPS ground packages shipped within the 50 states.

 

 

International, US Territories, & US Military Addresses

Jazmine Beauty is unable to ship internationally or to the US territories including Guam, Puerto Rico, American Samoa, US Virgin Islands at this time. Please see our Store Locations for a store in your country. jazminebeauty.com does ship to APO/AP Military Addresses. We apologize for any inconvenience.
*Delivery time includes 2-3 days order processing time. Note: UPS does not guarantee delivery time on ground shipments, therefore we cannot guarantee your parcel with arrive as stated.

Order Processing & Delivery

We accept orders at any time, 24 hours a day and 7 days a week. Orders take approximately 2 to 3 days to process, plus shipping time. We only process orders Monday – Friday. Orders placed after 12pm (PST) on Friday or All orders placed on Saturday or Sunday will begin processing the following business day. We will notify you if an item is out of stock. We cannot ship UPS for Saturday delivery. Expedited (Rush) Shipping: If you place an order at 3pm PST on Wednesday and select UPS Next Day, it will be shipped on Thursday and should arrive Friday. Please note that on U.S. holidays, regular order processing may be slightly delayed. Also, some U.S. carriers may not ship or deliver on certain holidays.

 

UPS Delivery Map

UPS is Jazmine Beauty’s preferred carrier, and we recommend that our customers choose UPS when shopping with us. UPS offers more detailed tracking information for your order.

See the map below for the number of business days in transit for UPS ground packages shipped within the 50 states.

International, US Territories, & US Military Addresses

Jazmine Beauty is unable to ship internationally or to the US territories including Guam, Puerto Rico, American Samoa, US Virgin Islands at this time. Please see our Store Locations for a store in your country. jazminebeauty.com does ship to APO/AP Military Addresses. We apologize for any inconvenience.

Standard Shipping Methods U.S., Hawaii & Alaska PO Boxes
USPS Priority Mail Yes Yes
UPS Ground Continental US only (excludes HI & AK) No
Expedited Shipping Methods U.S., Hawaii & Alsaka PO Boxes
UPS Next Day Yes No
UPS 2nd Day Yes No
UPS 3rd Day Continental US only (excludes HI & AK) No

Q: How can I track my order?

A: When you place an order with jazminebeauty.com, we will send you an immediate email confirmation containing your Order Number. You can use this Order Number when you call our Customer Service Department, if you have any questions about your order. Orders cannot be tracked until they have been shipped. Once you order has shipped, you can get your tracking number by emailing your request and order number to customerservice@jazminebeauty.com.

If you want to ship products to two different addresses, you need to place two separate orders. We can only ship to one address per order.

Return Policy

Jazminebeauty.com offers a “Satisfaction Guarantee” policy on all purchases. You have up to 30 days (from the shipment date) to return any merchandise with which you are not satisfied. Note: We do not refund shipping unless the return is a result of our error. If www.jazminebeauty.com shipped you the wrong item or the item was damaged in shipment, we will gladly refund all shipping charges. Remember to include a copy of your email confirmation.

Returned merchandise must be unused and remain in the same condition as it was received.  Used merchandise is final sale and cannot be returned unless proven defective. If we receive a return that does not comply with these terms, we reserve the right to return the item back to you. Please include RMA# (Return Merchandise Authorization Number) on all returns.

Q: How do I receive an RMA #?

A: To receive your RMA# please download the RMA form here and fill out the contents of the form.  YOU MUST CALL CUSTOMER SERVICE TO RECEIVE AN RMA#.  Please call toll-free at 1.877.MKUPGRL (658.7475) or email customerservice@jazminebeauty.com.

When we receive your merchandise, we’ll refund the full purchase price to the credit card used to order the merchandise. If you request a refund, please allow up to 14 business days from when we receive your return for a credit to appear on your credit card. We cannot refund the shipping unless the return is the result of our error. We will notify you by email once your return has been fully processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.

If you have any questions or concerns about your return or exchange, please give us a call toll-free at 1.877.MKUPGRL or 1.877.658.7475 9:00 AM PST – 4:00 PM PST or email us at customerservice@jazminebeauty.com.

Q: Can I return my Jazmine Beauty cosmetics if I purchased them at a retail store?

A: We cannot accept returns for items purchased from a retail partner. We only accept returns for items purchased through jazminebeauty.com. You must return the merchandise back to the original place of purchase.

Q: Should I insure my returned package(s)?

A: www.jazminebeauty.com recommends that you track your return package to confirm that we have received it. The US Postal Service offers a delivery confirmation service for a small additional fee. For larger returns, you may want to consider insuring your package. Just take your package to a US Post Office service window, and a representative can add these options for you. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS or FedEx that provides tracking information that requires a signature.

Q: What if the item(s) I order is Out of Stock?

A: If some of the items in your order are temporarily Out of Stock, we will ship the available items only and notify you of any products that cannot be fulfilled. Currently, we do not offer “Back Orders” for products that are not available at the time your order is placed. If you have any questions, please call 1.877.MKUPGRL or 1.877.658.7475 or email us at customerservice@jazminebeauty.com .  Our Customer Service Department will return calls twice daily.

Q: Can I get a cash refund or make an exchange?

A: If you mail back your return, jazminebeauty.com will pay a full product refund direct to the original form of payment. Credit for any returned items cannot be issued as cash. Please DO NOT send cash or checks with your return. Original shipping and delivery charges are non-refundable unless the return is a result of our error.

You can make and exchange by calling customer service at 1.877.MKUPGRL or 1.877.658.7475 or email us at customerservice@jazminebeauty.com.

Q: What if the color on your color swatch is not what I expected or wanted?

A: You can return any unopened item if you are not completely satisfied. Although we have tried to accurately display and represent the colors of products, the actual colors you see will depend on your monitor and may not be completely accurate upon receiving the product(s).