General FAQ

Are Jazmine Beauty products animal tested?

No. All Jazmine Beauty products are 100% vegan and cruelty free.

Are Jazmine Beauty products Gluten Free?

Yes, all of our products are gluten free.

Why is Jazmine Beauty makeup better than other makeup?

Jazmine Beauty balances performance based products with clean ingredients. We strive to create products that are fun and effective while also nourishing your skin.

Ordering FAQ

How do I order online?
  1. Add item(s) to your order by selecting a product and quantity.  Select “add to cart.”
  2. Your total order amount will appear in your Shopping Cart, where you can click on “Continue Shopping” or “Checkout.”
  3. Orders will be processed within 2-3 business days.  You will receive an immediate email confirming your order has been placed.
  4. For more information about order processing times, see our Shipping Section.
Can I order over the phone?

Yes. You may order by phone by calling 949-955-1239. Our business hours are Monday through Friday, 9:00am – 4:00pm PST.

Can I order by mail?

Unfortunately we cannot process mail orders at this time. Please place orders online or by phone at 949-955-1239.

How do I know if ordering online is secure?

All credit card processing is done through an encrypted session between your browser and the server. The technical term for this is SSL, or Secure Sockets Layer, which is an Internet standard security protocol. Through SSL, no one can see credit card information from your session over the internet. These forms are only sent from secure areas of our site. Credit card information is also stored in a secure area of the site and is not kept on the web server. Access to this information is restricted to customers only. Customer Service Representatives cannot view full credit card number when accessing customer information.

What is the accepted form of payment?

We accept Visa, MasterCard, American Express and Discover. Please ensure that your billing address matches that of the credit card you enter.  Unfortunately we cannot accept checks, cash orders, or cash. All credit card processing is done through an encrypted session between your browser and the server.

How do I track my order?

After your order has been placed, we will immediately send you an email with an Order Number. Use this Order Number if you have questions about your order. Orders cannot be tracked until they have been shipped. You will receive a shipping confirmation email within 1-2 days post shipment.

Can I change or cancel my order?

Due to the high volume of online orders and processing times, jazminebeauty.com cannot guarantee putting a stop to your order once you submit it. You should always review your order before checking out, but in the event you made an error, you should contact Jazmine Beauty’s Customer Service Representative immediately at 949-955-1239 or customerservice@jazminebeauty.com.

Can I have my order sent to a different location other than my billing address?

You can send your order to any location in the United States, even if this is not your billing address. The checkout process allows you to specify distinct shipping and billing addresses.

What happens if some of the items I ordered are unavailable?

Unavailable products cannot be purchased until the store is restocked. If an order is taken for an out-of-stock item after you placed an order, you will be notified by Customer Service via email and/or phone.

What products are discontinued or out of stock?

When items are temporarily unavailable, it will be labeled as “Out Of Stock”. If items are discontinued and out of stock, the product will no longer appear on the site. We cannot accept “back orders” at this time.

Return policy

Jazminbeauty.com offers a “Satisfaction Guarantee” policy on all purchases. You have up to 7 days (from the delivered date) to return any merchandise with which you are not satisfied. Note: We do not refund shipping unless the return is a result of our error. If www.jazminbeauty.com shipped you the wrong item or the item was damaged in shipment, we will gladly refund all shipping charges. Remember to include a copy of your email confirmation.

Returned merchandise should include the RMA# (Return Merchandise Authorization Number), and tags and be in the same condition as it was received.  Used merchandise cannot be returned unless defective. 

How do I receive an RMA #?

 To receive your RMA# please download the RMA form here and fill out the contents of the form.  YOU MUST E-mail CUSTOMER SERVICE TO RECEIVE AN RMA#. Please email customerservice@jazminbeauty.com.

When we receive your merchandise, we’ll refund the full purchase price to the credit card used to order the merchandise. If you request a refund, please allow up to 14 business days from when we receive your return for a credit to appear on your credit card. We cannot refund the shipping unless the return is the result of our error. We will notify you by e-mail once your return has been fully processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.

What if the color on your color swatch is not what I expected or wanted?

You can return any unopened item if you are not completely satisfied. Although we have tried to accurately display and represent the colors of products, the actual colors you see will depend on your monitor, and may not be completely accurate upon receiving the product(s).

What if the item(s) I order is Out of Stock?

If some of the items in your order are temporarily Out of Stock, we will ship the available items only and notify you of any products that cannot be fulfilled. Currently, we do not offer “Back Orders” for products that are not available at the time your order is placed. If you have any questions, please email us at customerservice@jazminbeauty.com .  Our Customer Service Department will return calls twice daily.

Can I return my Jazmine Beauty cosmetics if I purchased them at a retail store?

Sorry, we cannot accept returns for items purchased from a retail partner. We only accept returns for items purchased through jazminbeauty.com. You must return the merchandise back to the original place of purchase.

Should I insure my returned package(s)

www.jazminbeauty.com recommends that you track your return package to confirm that we have received it. The US Postal Service offers a delivery confirmation service for a small additional fee. For larger returns, you may want to consider insuring your package. Just take your package to a US Post Office service window and a representative can add these options for you. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS or FedEx that provides tracking information that requires a signature.

Can I get a cash refund, or make an exchange?

If you mail back your return, jazminbeauty.com will pay a full product refund direct to your credit card for the price of any item that you return. Credit for any returned items cannot be issued as cash. Please DO NOT send cash or checks with your return!!! Original shipping and delivery charges are non-refundable unless the return is a result of our error.

You can make and exchange by email at customerservice@jazminbeauty.com .  Our Customer Service Department will return calls twice daily.